Field notice · booking terms
All non-refundable security fees must be submitted and paid in full at least three months before the event. A holding fee reserves your spot while the desk confirms dates; the balance is due ninety days out, no exceptions.
LegalCancellation policy
Cancellation policy
Moving a booking, getting a refund.
How cancellations and refunds work across expeditions, private investigations and merchandise bought through this site. This is the cancellation section of our safety and terms, set out on its own page.
Last revised · 31 October 2026
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Cancellations and refunds
- Holding fee — non-refundable. It holds your clearance while dates are confirmed.
- Balance, more than 30 days out — refundable on request, less the holding fee.
- 14–30 days out — transferable once to another expedition in the same season, on request.
- Inside 14 days — non-refundable, as crew, access and lodging are already committed.
- Weather or tide cancellation by us — rebooked at no cost, or refunded in full if you prefer.
- Merchandise — made to order by our print partner and only refunded or replaced if the item arrives faulty.
To cancel or move a booking, write to the desk as early as you can. Refunds are returned to the card used at checkout and normally arrive within five to ten working days.
Questions
Need to cancel or move a booking? Tell the desk.
